Terms & Conditions

Payment, Cancellations, Copyright and Hosting

Payment

Metroplex360 RCS aim to deliver assets within 2-3 business days. Videography and other specialized services vary.

Realtors / Individuals – Payment is required before assets are provided to individual clients and can be made online.  A Dropbox link is provided where all photography can be downloaded.

Businesses – Assets are provided with an itemized bill and payment is expected within 30 days.  Billing reminders are sent after 15 days.  Payment is considered late after 30 days and delinquent after 60.

Rescheduling / Cancellation

You are welcome to cancel a booking with 48 hours notice at no cost!

We do, however, charge 50% of the project value or minimum $75 (whichever is higher) for missed / abortive appointments or cancellation with less than 48 hours notice.  

Coverage Area/Travel Fees

Our team provides nationwide services.  Travel fees are relative to the location of our nearest team member and are generally assessed for remote properties outside of major metropolitan areas.

Extended Travel Fees – $0.80/mile.  Total is calculated as roundtrip miles from the first city on route beyond the listed service areas to your location.  For nationwide jobs, travel fees apply for counties beyond major metropolitan areas.

Photo Rights and Usage

All photography and created media can be used without restrictions by the original client or company that requested and paid for our services.

Photographers own the rights to their photography as per US copyright law (for more information, please visit the United States Copyright Office website.)

Photography is non-transferrable.  If a property’s ownership is transferred and the new ownership wishes to purchase the copyright from us, please contact us.  We would love to work with you!


Matterport Space Hosting

Matterport Spaces (tours) are hosted by Matterport in the “Matterport Cloud.”  Metroplex 360 RCS is a Matterport Service Partner and provides discounted hosting services to our clients.

Pro2 scans – General hosting is $55 per space for an additional 12 months. For preferred* customers we include 6 months of free hosting with each space thereafter we charge $36 per space for an additional 12 months of hosting billed annually.   

Pro3 scans –  General hosting is $149 per space for an additional 12 months. For preferred* customers we include 3 months of free hosting with each space thereafter we charge $100 per space for an additional 12 months of hosting billed annually.   

If hosting is terminated or expires, we archive the tour.  Archived tours cannot be viewed, but can be restored and transferred to a new (clients own) hosting account upon payment of any past due and transfer fees.  Archived spaces do not incur additional fees. Fee for transfer to an alternative Matterport hosting account is $100 per space and due prior to transfer. Fee to unarchive including 12 months hosting is $75. 

*Preferred customers are those with whom we have a ongoing vendor relationship. 

Hosting plans are available from Matterport https://buy.matterport.com/plans

Compare Metroplex360 vs Matterport Cloud Hosting: