Payment Policy
Metroplex360 RCS aim to deliver assets within 2-3 business days. Videography and other specialized services vary.
Realtors / Individuals – Payment is required before assets are provided to individual clients and can be made online. A Dropbox link is provided where all photography can be downloaded. All payments made are non-refundable.
Businesses – Assets are provided with an itemized bill and payment is expected within 30 days. Billing reminders are sent after 15 days. Payment is considered late after 30 days and delinquent after 60.
Rescheduling / Cancellation
You are welcome to cancel a booking with 48 hours’ notice at no cost!
We do, however, charge 50% of the project value or minimum $75 (whichever is higher) for missed / abortive appointments or cancellations with less than 48 hours’ notice.
All prepayments are non-refundable.
Cancellations or rescheduling with at least 24 hours’ notice – The full prepaid amount will be retained as a credit on the client’s account and may be applied to future services.
Cancellations or rescheduling with less than 24 hours’ notice, missed appointments, or on-site cancellations – 50% of the total project value (or minimum $75, whichever is higher) will be charged as a cancellation fee. The remaining balance will be retained as a credit on the client’s account for future services.
No refunds – No refunds will be issued under any circumstances. All payments made are non-refundable.
Account Credits – Credits must be used within 12 months of issue and are non-transferable.
Weather / Access Issues – If a shoot cannot proceed due to denied access, property readiness, or client-related delays, the above cancellation terms apply.
Coverage Area/Travel Fees
Our team provides nationwide services. Travel fees are relative to the location of our nearest team member and are generally assessed for remote properties outside of major metropolitan areas.
Extended Travel Fees – Please reach out for a quote
Our Team
Independent Contractors. Metroplex360 engages a nationwide network of independent professional photographers and technicians (“Technicians”). These Technicians are not employees of Metroplex360; they operate as independent 1099 contractors and manage their own businesses.
Selection & Vetting. Metroplex360 carefully selects Technicians based on experience, prior work quality, reliability, and professionalism. While we evaluate skills and past performance, Metroplex360 does not conduct criminal background checks and does not make representations regarding a Technician’s personal background.
Client-Required Screening. If a Client requires a background check or other screening for access to a specific property or project, the Client is responsible for (i) notifying Metroplex360 in advance, and (ii) providing or paying for any required screening. Metroplex360 will make reasonable efforts to assign a Technician who meets the requirement but does not guarantee availability.
SMS/Text Messaging Program
Program Description. Metroplex 360 operates an SMS program that provides service-related communications (appointment confirmations, order status, delivery notifications) and marketing messages — including our SocialClip program, which delivers short, shareable property tour video clips — to customers, prospects, and business contacts who have provided their mobile phone number.
Consent. By providing your mobile phone number through our website forms, during a business engagement, or as part of a service agreement with Metroplex 360, you consent to receive SMS messages from Metroplex 360 at that number, including messages sent using automated technology. Consent to receive SMS marketing messages is not a condition of purchasing any goods or services.
Message Frequency. Frequency varies by message type. Marketing messages are sent infrequently, typically fewer than one per month. Transactional messages (such as appointment confirmations and order updates) are sent as needed based on your service activity.
Cost. Message and data rates may apply based on your mobile carrier plan. Metroplex 360 does not charge a fee for messages sent through this program.
Help. For help, reply HELP to any message, or contact us at 888-638-7360 or support@metroplex360.com.
Opt-Out. You may opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, OPTOUT, REVOKE, or STOPALL to any message. After you opt out, you will receive a single confirmation message and no further messages from the program. To resubscribe after opting out, reply START.
Supported Carriers. Messages are supported on all major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and their affiliates. Carriers are not liable for delayed or undelivered messages.
Privacy. Your information is collected, used, and disclosed in accordance with our Privacy Policy. Mobile phone numbers and SMS opt-in information are not shared with third parties or affiliates for marketing purposes.
Changes. Metroplex 360 may modify or terminate the SMS program at any time, with or without notice, without liability to you.
Photo Rights and Usage
Unless otherwise agreed in writing, all photographs, videos, virtual tours, Matterport spaces, floor plans, aerial imagery, 360° imagery, and all other media or digital content created by Metroplex 360 RCS, LLC (“Media”) remain the exclusive intellectual property of Metroplex 360 RCS, LLC.
Upon payment in full, Metroplex 360 grants the original client a perpetual, non-exclusive, non-transferable license to use the Media solely for the marketing, leasing, promotion, management, and operation of the property or project for which the Media was originally created.
This license permits use of the Media in digital and printed marketing materials, including but not limited to websites, property listing services, social media, email marketing, brochures, signage, advertising, and other promotional materials relating solely to the licensed property.
The license does not transfer ownership of the Media or any copyright or other intellectual property rights.
The license is personal to the original client and may not be assigned, sublicensed, sold, transferred, conveyed, or otherwise made available to any other individual, company, property owner, management company, marketing company, or third party without the prior written consent of Metroplex 360 RCS, LLC.
Where ownership or management of a property changes, the incoming owner or management company does not acquire any rights to use the Media unless a new license has been granted by Metroplex 360.
Any request to transfer an existing license or issue a replacement license will be considered on a case-by-case basis. Approval is granted solely at the discretion of Metroplex 360 and, if approved, will be subject to the licensing and administrative fees applicable at the time of the request.
Hosted digital products and services, including but not limited to Matterport spaces, are governed by their own service terms and are also non-transferable except where expressly agreed in writing by Metroplex 360.
Any use of the Media by an individual or entity that has not been granted a valid license by Metroplex 360 constitutes unauthorized use and may result in suspension of hosted services, removal requests, licensing fees, or any other remedies available under applicable law.
Metroplex 360 reserves the right to grant additional licenses for the Media unless an exclusive agreement has been executed in writing.
Matterport Space Hosting
Matterport Hosting Pricing and Third-Party Changes:
Your use of Matterport hosting services involves third-party terms and conditions, including the Matterport Platform Subscription Agreement, which governs hosting, subscriptions, and related services. That agreement can be found at: https://matterport.com/legal/platform-subscription-agreement.
Matterport Spaces (tours) are hosted by Matterport in the “Matterport Cloud.” Metroplex 360 RCS is a Matterport Service Partner, for spaces we have captured we provide discounted hosting services to our clients.
All hosting fees quoted or charged by Metroplex 360 are based on the Matterport pricing, subscription structure, account requirements, and service terms applicable to Metroplex 360 at the relevant time.
Matterport may modify its pricing, subscription plans, minimum hosting requirements, service structure, features, or other terms from time to time. Accordingly, Metroplex 360 reserves the right to adjust Matterport hosting fees and/or hosting arrangements to reflect any such changes imposed by Matterport.
Any revised hosting fee will apply at the customer’s next hosting renewal unless an earlier change is reasonably required as a result of a change imposed by Matterport. Where practicable, Metroplex 360 will provide advance notice of any material change.
Customers who do not wish to continue hosting at the revised rate may elect not to renew and may request that eligible Matterport spaces be transferred to their own Matterport account, subject to Matterport’s requirements and any applicable transfer, administrative, or outstanding hosting fees.
Pro2 scans – Current general hosting is $75 per space for an additional 12 months. For preferred* customers we include 6 months of free hosting with each space thereafter we charge $42 per space for an additional 12 months of hosting billed annually.
Pro3 scans – Current general hosting is $149 per space for an additional 12 months. For preferred* customers we include 3 months of free hosting with each space thereafter we charge $100 per space for an additional 12 months of hosting billed annually.
Hosting rates are subject to the Matterport Hosting Pricing and Third-Party Changes provisions above
Matterport Hosting & Management Changes
Matterport hosting fees are billed annually and are associated with the active property management company at the time of billing. Hosting fees cover the ongoing maintenance, access, and support of Matterport 3D tours.
In the event of a change in property management, Matterport hosting is not transferable between management companies. Continued hosting requires the new management entity to establish hosting under their account.
Hosting fees are non-refundable once paid and cannot be credited or transferred following a management transition, regardless of timing.
The underlying Matterport tours remain associated with the property ownership; however, active hosting must be maintained by the current management company in order for tours to remain accessible.
New Matterport Captures (New Multi Family Communities)
6-Month Introductory Free Hosting: Every new Matterport tour captured for a community comes with free hosting for the first 6 months from the delivery date.
Designation of Annual Hosting Month: At the end of the initial 6-month period, the month in which the free hosting ends is adopted as the community’s regular annual hosting renewal month. Due to the rolling nature of space additions, any additional spaces captured and delivered prior to the designated renewal month will effectively benefit from complimentary hosting up until the next billing cycle. As a result, depending on the timing of subsequent orders, customers may receive up to 11 months of free hosting for those spaces before their first annual hosting invoice is issued.
Example: If a community’s first Matterport tour is delivered on January 10th, free hosting applies until July 10th—making July the annual hosting month. Consequently, additional spaces captured later in the year (for example, in August, September, or October) will continue to enjoy free hosting until the following July invoice is issued.
Transferred Spaces
Immediate Hosting Charges: For spaces transferred into the customer’s account (from another vendor or party), the free hosting benefit does not apply.
Billing Cycle: Hosting fees for these transferred spaces are due in the month of transfer and will be reflected on the subsequent monthly or annual hosting invoice, as per the customer’s billing cycle.
If hosting is terminated or expires, we archive the tour. Archived tours cannot be viewed, but can be restored and transferred to a new (clients own) hosting account upon payment of any past due and transfer fees. Archived spaces do not incur additional fees. Fee for transfer to an alternative Matterport hosting account is $100 per space and due prior to transfer. Fee to unarchive including 12 months hosting is $95.
*Preferred customers are those with whom we have a ongoing vendor relationship.