Terms & Conditions
Payment, Cancellations, Copyright and Hosting
Metroplex360 RCS aim to provides 24 hour, next-day delivery for photography, Matterport 3D Spaces and Zillow 3D Home tours. Videography and other specialized services vary.
Realtors / Individuals – Payment is required before assets are provided to individual clients and can be made online. A Dropbox link is provided where all photography can be downloaded.
Businesses – Assets are provided with an itemized bill and payment is expected within 30 days. Billing reminders are sent after 15 days. Payment is considered late after 30 days and delinquent after 60.
Rescheduling / Cancellation
You are welcome to cancel a booking with 24 hours notice at no cost!
We do, however, charge 50% of the project value or minimum $75 (whichever is higher) for missed appointments or cancellation with less than 24 hours notice.
Our team provides nationwide services. Travel fees are relative to the location of our nearest team member and are generally assessed for remote properties outside of major metropolitan areas.
Our North Texas team provides services to the Greater Dallas / Fort Worth Area in Collin, Dallas, Denton & Tarrant County.
Our Hill Country Texas team provides service to the Greater Austin & San Antonio Area in Travis, Bexar, Medina, Wilson, Guadalupe, Comal, Hays, Bastrop and Caldwell Counties.
Our Houston Texas team also provides services to the Greater Houston Area in Harris and Montgomery counties.
Our Texas teams serve adjacent counties – add $30 per county line crossed.
Extended Travel Fees – $0.60/mile. Total is calculated as roundtrip miles from the first city on route beyond the listed service areas to your location. For nationwide jobs, travel fees apply for counties beyond major metropolitan areas.
Photo Rights and Usage
All photography and created media can be used without restrictions by the original client or company that requested and paid for our services.
Photographers own the rights to their photography as per US copyright law (for more information, please visit the United States Copyright Office website.)
Photography is non-transferrable. If a property’s ownership is transferred and the new ownership wishes to purchase the copyright from us, please contact us. We would love to work with you!
Matterport Space Hosting
Matterport Spaces (tours) are hosted by Matterport in the “Matterport Cloud.” Metroplex 360 RCS is a Matterport Service Partner and provides discounted hosting services to our clients.
Pro2 scans – General hosting is $55 per space for an additional 12 months. For preferred* customers we include 6 months of free hosting with each space thereafter we charge $24 per space for an additional 12 months of hosting billed annually.
Pro3 scans – General hosting is $149 per space for an additional 12 months. For preferred* customers we include 3 months of free hosting with each space thereafter we charge $100 per space for an additional 12 months of hosting billed annually.
If hosting is terminated or expires, we archive the tour. Archived tours cannot be viewed, but can be restored and transferred to a new (clients own) hosting account upon payment of any past due and transfer fees. Archived spaces do not incur additional fees. Fee for transfer to an alternative Matterport hosting account is $100 per space and due prior to transfer.
*Preferred customers are those with whom we have a ongoing vendor relationship.
Hosting plans are available from Matterport.
Compare Metroplex360 vs Matterport Cloud Hosting: